1. Policy Objective
- Seran respects Your privacy and assures You that any information provided by You to Seran is protected and will be dealt with according to this Policy and the applicable laws in India. To avail the services offered on the Platform, You may have to provide certain information to Us. This Policy provides the procedure followed by Seran to gather, use, store, disclose and manage Users’ personal data. Seran only collects, stores, uses and managesUsers’ personal data for the purpose of verifying User Accounts, maintaining the Accounts of the Users, completing transactions of the Users, facilitating the Users’ use and access of the Platform and participation in Contests therein, and for analysing User behaviour and requirements.
2. What is included in personal data?
User's personal data includes the following types of personal data or information:
- (a) Sensitive Personal Data: such as User Account password and financial information such as bank account number, bank name, bank branch address, IFSC of bank’s branch, PayTM, CashFree, credit card, debit card or other payment instrument details.
- (b) Other Personal Information: such as name, gender, date of birth, telephone number, mobile number, postal/contact address, PAN details, copies of photo-identity proof and address proof like voter ID / driving license, IP address of Your computer/device, browser type and language, mobile operating system type, date and the time during which You accessed the Platform, Facebook account and/or Google account username, Your photograph for testimonials and other promotions and such other information that is defined as personal data or information in law.
3. User Consents
- (a) All Users of the Platform consent to the use of Sensitive Personal Data and Other Personal Information for the purpose stated in this Policy. We restrict access of personal information to Our employees, contractors and agents and only allow access to those who need to know that information in order to process it on Our behalf.
- (b) Users are entitled to withdraw consent for use of Their Sensitive Personal Data or Other Personal Information by emailing a specific request. Withdrawal of consent with respect to all or any part of the Sensitive Personal Data and Other Personal Information may result in immediate withdrawal of any right to avail the services provided by Seran on the Platform. Withdrawal of consent shall not restrict the right of Seran to use Other Personal Information for analysis of User data, subject to the condition that the Other Personal Information used in any analysis is not personally identifiable to any individual User.
- (c) Photographs once provided by You for marketing purposes gives Seran irrevocable and unlimited rights to use the same and it is completely at Seran's discretion to delete or not use it any further.
- (d) Seran may also use software applications for Platform traffic analysis and to gather statistics, used for advertising and for determining the efficacy and popularity of Seranand the Platform among others.
A cookie is a small text file that uniquely identifies Your browser. You understand that when You visit the Platform, cookies may be left in Your devices. The cookies assigned by the servers of Seran may be used to personalize Your experience on the Platform. Additionally, cookies may also be used for authentication, game management, data analysis and security purposes. The advertisers of Seran may also assign cookies when You click on any of the advertisements, which may be displayed on the Platform in which case such cookies are controlled by these advertisers and not Seran.
5. Consent to email communication:
When You register Your email address with Seran, You agree to receive email communication from Seran, entities specifically authorized by Seran and other Users. You also agree and acknowledge that when You use Our referral program for referring someone, Seran will send emails to such person referred by You on Your behalf and the email headers will carry Your email address as the address from which such emails are sent.
6. Data Security
- (a) We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of Our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where We store personal data. Seran has a comprehensive information security program and information security policies, which contain managerial, technical, operational and physical security control measures adopted by Seran for the protection of Sensitive Personal Data and Other Personal Information.
- (b) Information gathered by Seran is stored securely using several information security applications including firewalls. However, security is always relative and Seran cannot guarantee that its security measures are absolute and cannot be breached. Data, which is transmitted over the internet, is inherently exposed to security risks or threats. For instance, information transmitted via chat or email can be compromised and used by others. Therefore, Seran cannot guarantee any security for such information in the course of transmission through the internet infrastructure or any unsolicited disclosures made by any User availing the services of the Platform.
- (c) When You register with Seran, Your Account is protected by means of login information, which includes a username and a password that is known only to You. Therefore, You should not provide Your personal information to anyone whosoever and breach hereof constitutes violation of this Policy and can also result in closure of Account in certain cases. If You become aware of or reasonably suspect any breach of security, including compromise of Your login information, it is Your responsibility to immediately notify Seran.
- (e) Seran has a policy of not sharing any personally identifiable information with anyone other than entities specifically authorized by Seran, which may include advertisers, vendors, service providers and sponsors of Seran. However, Seran may use Your name, photo, login ID, team name and the state of Your residence or from where You are participating when announcing the results of any Contests run on the Platform. Such Contests are further governed by terms and conditions which shall be available on the Platform as and when such a Contest is run on the Platform. Seran conducts periodic analysis and survey of the traffic to the Platform for market research and advertising purposes. Seran reserves the right to share Your registration information with Seran appointed market research and advertising companies or firms from time to time for the said purposes. Seran may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving its services.
Seran may share Sensitive Personal Data and Other Personal Information if sharing of such information is necessary:
- (a) to comply with legal processes or governmental request;
- (b) to enforce the Terms and Conditionsof Use and this Policy;
- (c) for prevention of fraud, money-laundering or any other illegal act;
- (d) for issues involving information security, or
- (e) to protect Your rights, rights of Seran and rights of the general public.
8. Retention of Personal Data
Your personal information may be retained and may continue to be used until: (i) the relevant purposes for the use of Your information described in this Policy are no longer applicable; and (ii) We are no longer required by applicable law, regulations, contractual obligations or legitimate business purposes to retain Your personal information and the retention of Your personal information is not required for the establishment, exercise or defence of any legal claim.
9. Limitation of Liability
Seran confirms that this Policy is only a description of its operation regarding User information. This Policy is not intended to and does not create any legal rights in Your favour or in the favour of any other person. Seran reserves the right to change this Policy at any time without giving You prior notice. The liability of Seran shall be limited to removal of Sensitive Personal Data from the system of the Platform and removal of personally identifiable elements of the Other Personal Information.
10. Contact Us
Any questions or clarifications with respect to this Policy or any complaints, comments, concerns or feedback can be mailed to firstname.lastname@example.org.
SERAN DOES NOT WARRANT THAT ITS PLATFORM, ITS SERVERS, OR EMAILS SENT BY IT OR ON ITS BEHALF ARE VIRUS FREE. SERAN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS PLATFORM, INCLUDING, BUT NOT LIMITED TO COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, GOODWILL, BUSINESS OPPORTUNITY, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. IN NO EVENT WILL SERAN BE LIABLE FOR ANY DAMAGES WHATSOEVER IN AN AMOUNT IN EXCESS OF AN AMOUNT OF INR 100.
11. COLLECTING INFORMATION
When you install our Apps, we may collect and record information to enhance the experience and benefits of using our Services. Cricwars may collect personal and non-personal information when you use the Service. This can include instances such as:
- By using Seran Gaming’s Mobile Apps or visiting our Website/s,
- Registration for Services, Contests, Promotion/s and Special Events;
- Accessing Services using a Third Party ID, such as Social Referred to as Networking Sites or Gaming Services;
- Using “Tell a Friend,” "Email this Page," “Share this Code” or other similar features;
- Requesting Technical Support; and Otherwise through use of Cricwars Services where personal data is required for use and/or participation.
- The data we collect on you may include, but is not limited to: email address, device ID, IP- address, User names and passwords. We may supplement your data with data received from third parties in connection with demographic, advertisement, market and other analytics surveys or services. Any information collected will only be used to enhance your Gameplay experience and will never be misused in any manner.
- We may also obtain information from other sources and combine that with information we collect through the App. For example, if you log into the App using a Third-Party site or platform such as Facebook or Google, we may access information about you from that site or platform, such as your screen name, profile information and friend lists, in accordance with the authorization procedures determined by such third party site or platform.